Close the Book October 11 2012, 10 Comments
This week, my department released a very short, simple memo. It stated that on Monday October 8, 2012 Miami-Dade Fire Rescue would no longer maintain a hand written logbook. Perfunctory and to the point, the e-mail was sent to every firefighter in our department.
There wasn't a pause, a moment of silence, a last alarm, or even a mention of the tradition we killed in the name of efficiency. No one said a eulogy and no one rang a bell for the thousands of officers that had carefully documented everything that had happened on their watch at their station on any given day in Dade County. To think about the millions of calls our department has run in almost a hundred years is one thing. To see the volumes of logbooks that document every one of them is another.
Why was I so bothered by this change? Every other officer I talked to seemed thankful that this extra bit of work was being lifted from our shoulders. Don't get me wrong, at three o'clock in the morning there is no higher form of drudgery than sitting down and documenting some call that was anything but an emergency. Why, after five day, does this change still bother me? This was something that I had a hard time putting my head around. I'm certainly not a technology hater or a doomsday prepper. I have my iphone in my pocket. I'm on Facebook. I love having the TIC at my side going into a fire. And I'm sure the department has all of our documents secured on servers in fireproof rooms and virtual iclouds. Then it hit me.
Those logbooks--those documents written in so many different handwriting styles, are the only substantive evidence of the daily work we do. Those books are the only thing that you can pick up, feel, read, and see what that day--any day cost us. You can see it in the chicken scratch of tired officers or the careful letters of men who are not used to writing much more than their name. But most of all, you could walk in before your tour, run your finger down the column of calls and see if your brothers had a fire, a rough night, or if the gods were kind and let them sleep.
So this blog is not so much about blasting technology. It is more a warning to consider the things you leave behind in the name of efficiency.
What was lost today? Today I lost that moment in the morning when I sit with my coffee and write the names of each member of my company--that moment where I sit and consider their strengths and weaknesses and how I will use them in different situations. Sure I will still do this. I'll just have to find another way. And for me, writing these names was a reminder to myself, a contract that I am beholden to that states that I'm responsible for the safety of each firefighter at my station. If you don't believe me you can look for yourself and see it written in black and white on the page.
There isn't a blinking screen in the world that can provide that same feeling.
Comments
Larry on December 30 2012 at 10:08PM
We’ve also gone away from the daily log book to using the computer. This is a tradition that really didn’t need to leave. Starting on Jan. 1, 2013 I will be making my own daily log book.
Paul H. on October 17 2012 at 02:41AM
I understand where you’re coming from, I treasure the rich history/traditions of the fire service, but the time has come to move forward. I know I’m gonna get bashed for this, but as a 9 year firefighter and a former dispatcher, we really need to take a good look at which “traditions” are worth the fight, and look at the big picture. I like computers, I can get more info off a “search”, as apposed to flipping through pages trying to find some key bit of info that 5 guys are telling where they “think” it is. Let’s treat them with care, put them in a secure area (they are legal documents), and move forward. Because I’m more worried about the firefighters that are slated to be replaced by “community organizers”, than a classic heirloom that is set aside for an iPad. Be safe and I promise I can take the heat!
Evelyn on October 12 2012 at 07:45AM
There’s something about a handwritten anything. A note, a letter, a logbook… I’m all for technology and convenience but it’s just not the same. Sometimes I just miss using a pen and paper.
Jovan on October 12 2012 at 07:10AM
It saddens me to see every tradition slip away from the fire dept that I love so much. I guess it comes along with the way this city deems everything disposable. From building construction to music and the arts. Nothing ever seems to last hold a place in history here. It comes and it goes and few miss it. We live in a very transient place and sometimes I feel like I really don’t belong here.
Paul on October 12 2012 at 01:58AM
You words ring so true, hand writing tells the real story, any hand writing professional would back this up.
A word document can’t convey light and heavy pressure on a pen, slanted letters conveying the mindset of the individual writing or telling the story.
I have yet to see a “font” labled chicken scratch! if i did I’d use it!
Many time I was told: " if you didn’t write it down, it didn’t happen".
One of the most simplest tools Microsoft bundled with every operating system from 3.0 to windows 7 is notepad, so simple you can write raw code. In my humble opinion, the most over looked OEM software ever.
I use it for personal notes all the time.
Sincerely,
Paul
Pete villatoro on October 11 2012 at 10:13PM
Wow, strong work, we also were in the verge of leaving the log books for RMS program, but the program is buggy and unriliable, can we get the information if the system crashes. Probably not, nothing can replace a handwritten note and a hard copy.
Sean McCourt on October 11 2012 at 10:12PM
Oooh, Juicy. I still use a composition book to quote events, take notes, summarize phone calls and keep track overall. It’s all backed up and finalized digitally of course but, you’re right, there’s something about the time it takes to write it out that allows us to think about it all. A blueprint, a rough draft, notes in the margin, doodles, all necessary parts of the process. There will NOT be an app for that!
Bryan on October 11 2012 at 09:28PM
Love this post. We still use the logbook in Fairfax, but people always ask why? I too enjoy coming in and seeing if the brothers got a good fire, how many calls run after midnight, etc. I take pride in making straight lines and writing clearly in it for all to see.
I guess you don’t know what you’ve got till its gone
Diane Dominessy on October 11 2012 at 07:16PM
George, you are an awesome writer or blogger. You said it well, sometimes technology isn’t all its cracked up to be. Life just isn’t as personal and simple as it used to be.
Bryan Drake on October 11 2012 at 06:21PM
Great post Capt! Couldn’t have come at a better time for me as I have been arduously reading my Lt study material for months now. The days have been getting longer and more difficult to stay concentrated on task. Your words have reinvigorated my desire to study hard because its the Tradition of hard work that make the Fire Dept great not the efficiency